Privacy Policy

 

Cheal’s Restaurant is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us online or in person.

 

 

1. Who We Are

 

Cheal’s Restaurant

Located at: 1630 High Street, Knowle, Solihull, B93 0JU

Email: info@cheals.co.uk

Phone: 01564 393 333

Website: www.cheals.co.uk

 

We are the data controller responsible for your personal information.

 

 

2. What Information We Collect

 

We may collect and process the following data about you:

 

• Personal information: name, email address, phone number, date of birth (e.g., for reservations or marketing).

• Reservation details: time, date, party size, and special requests.

• Marketing preferences: when you opt in to receive news or promotions.

• Website usage data: collected via cookies and analytics tools (see Section 7).

 

 

3. How We Use Your Information

 

We use your personal data to:

 

• Confirm and manage reservations.

• Provide customer service and respond to enquiries.

• Send promotional emails or newsletters (if you have opted in).

• Improve our website and tailor our services.

• Comply with legal obligations or regulations.

 

 

4. Sharing Your Information

 

We do not sell your personal data. However, we may share your information with trusted third parties including:

 

• Reservation and booking platforms (e.g., OpenTable).

• Email marketing platforms (e.g., Mailchimp).

• Payment providers or service partners.

• Legal or regulatory authorities when required by law.

 

All partners are required to keep your data secure and only use it in accordance with our instructions.

 

 

5. Data Retention

 

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.

 

 

6. Your Rights

 

Under the UK General Data Protection Regulation (GDPR), you have the right to:

 

• Access the personal data we hold about you.

• Request correction of inaccurate data.

• Request erasure of your data (“the right to be forgotten”).

• Object to processing or request restriction of processing.

• Withdraw consent at any time (where applicable).

 

To exercise your rights, please contact us using the details at the top of this policy.

 

 

7. Cookies & Website Tracking

 

Our website uses cookies to distinguish you from other users and improve your experience. We may use tools like Google Analytics to monitor traffic and behaviour. You can manage your cookie preferences through your browser settings.

 

 

8. External Links

 

Our site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies before submitting any personal data.

 

 

9. Security

 

We take the security of your data seriously and implement appropriate measures to prevent unauthorised access, use, or disclosure.

 

 

10. Updates to This Policy

 

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services signifies your acceptance of these changes.

 

Last updated: [May 2025]